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Las características de la oferta de trabajo - job offer son las siguientes:
We are looking for one 1st Line consultant who are able to work in their native language (Norwegian and/or Swedish) and also for the English Market.
Principal responsibilities: Functions include responding by phone and email to enquiries from Norwegian, Swedish and English customers regarding product changes, invoicing requests, cancellations of contracts and other changes in the customer relationship, and carrying out associated administrative tasks. The qualified candidate is able to focus on sales and customer growth when performing the afore-mentioned tasks. The qualified candidate is also willing to assist the technical support function when the need arises.
Candidate profile: The qualified candidate is courteous and professional, has a strong customer service orientation, a passion for the internet and for helping businesses succeed online. Furthermore the candidate is a team player, is results-driven and has the ability to explain complex technical problems in layman¿s terms.
Requirements for the position: -Proficiency, both verbally and in writing, in Norwegian and/or Swedish as well as English -Proficient computer skills, including internet navigation skills and experience from operating within a Windows environment -Ability to communicate in a clear and effective manner, both verbally and in writing -Basic customer service skills and abilities, including the use of soft skills, expressing empathy, expressing a willingness to help, taking ownership and first-call resolution -Call-center experience preferred
The advertised position is based in our office in Sitges, Spain
We can offer: - Work in and for a Norwegian company -Training in products, internal tools and hosting environment platforms -Close follow-up by an experienced colleague throughout the trial period -An International work environment in which competency and team spirit is valued -Be a part of a leading and ambitious player in the hosting industry